CUSTOMER CARE

Have any questions or concerns ? We’re always ready to help!

Call us at 516-365-4100 Tuesday through Saturday between 10:00 am  and 5:00 pm, or send us an email at sales@shoplorelei.com

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FAQ

How do I track my order?

You will be notified of shipping by receipt of the tracking number, and can utilize it to track your order.

 

What are your shipping policies?

Shop Lorelei ships free in the continental USA using USPS.

Purchases ship within 48 hours or as soon as PayPal confirms receipt of payment.

 

***At this time we do not ship to P.O. boxes or APO/FPO addresses. We ship only to PayPal verified addresses***

 

What if I need a rush order?

We are easy to work with and we want you to have your purchase when you need it. If you require a rush order, please contact us before you make your purchase. We will do our best to make it happen (fees may apply).

Do you provide International delivery?

At this time we do not ship outside of the US. 

What is your returns policy?

Shop Lorelei loves our clients and we want to make you happy!

 

Instructions for exchange process:

First, please call and/or email to request a return authorization number. You are responsible for shipping fees; for your protection, we strongly suggest insuring and tracking your package. ShopLorelei is not responsible for lost returned items. All exchanges will receive store credit upon inspection and must be exchanged within 14 days.

Returned item must have:

  • original receipt

  • original tags attached as they were upon receipt

  • item must be in un-worn condition

Please note, the 14 days begin when your order is shipped

 

Items NOT exchangeable:

  • Handbags

  • Earrings

  • Sale items

  • Genuine pieces

  • Monogrammed items

 

To assist you in your Lorelei selection, we provide detailed descriptions of our pieces. Feel free to call our customer service department Monday through Friday between 10am and 5pm EST with any questions or special requests. It is our pleasure to speak with you and help you make that perfect selection.

 

Team Lorelei

 
 
 

VIST OUR STORE

 

1482 Northern Blvd, Manhasset, NY 11030

(in nuBest) 

 516-365-4100

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